Policies At Our Cape May Hotel

Advanced Purchase or Discounted Rate Deposit Policy

Save up to 15% when you book & pay at least 31 days in advance of your stay. A deposit of 100% of stay plus taxes and fees (USD) is due upon reservation for advanced purchase rate and/or discount rates. Advanced cancellation policy applies. Must be age 21 or older to rent a guest room. Misrepresentation of age may result in full forfeiture of stay upon check-in. 

Advanced Purchase or Discounted Rate Cancellation Policy

(As of 11/1/23) All deposits are refundable 31 or more days prior to set arrival date, less a $100 service fee per room. *Cancellations made within 30 days of the arrival date will forfeit the entire deposit (full amount of the stay). We’re sorry, no refunds or credits for early check-outs, inclement weather, or unused nights. 

Standard Rate Deposit Policy

A deposit of 100% of stay plus taxes and fees (USD) is due upon reservation. Standard cancellation policy applies. Must be age 21 or older to rent a guest room. Misrepresentation of age may result in full forfeiture of stay upon check-in.  Must be age 21 or older to rent a guest room. Misrepresentation of age may result in full forfeiture of stay upon check-in. 

Standard Rate Cancellation Policy

(As of 11/1/23) All deposits are refundable 31 or more days prior to set arrival date, less a $100 service fee per room. Cancellations 30 to 15 days prior to set arrival date will forfeit 50% of the full deposit. *Cancellations within 14 days prior to arrival will forfeit the entire deposit (full amount of the stay). We’re sorry, no refunds or credits for early check-outs, inclement weather, or unused nights.

Smoking Policy

No Smoking in Rooms, Public Interior of Hotel, or on balconies – Under the New Jersey Smoke-Free Air Act, any person found smoking in Mahalo Cape May will be subject to a minimum fine of $250.00.

No Smoking permitted in pool area

Resort Fees

A resort fee of 12% of the room rate, + state tax, will be assessed per stay. Some services that the resort fees allow for are:

Year-Round

• Wifi available throughout the hotel
• Fresh brewed coffe every morning in the lobby
• Mahalo Keurig Coffee in each guest room
• Cozy Mahalo Robes for use in each guest room
• Local and long distance phone calls at no additional cost
• Use of Mahalo Diamond Beach Fitness Room (*Sorry, currently closed through Spring 2021 for construction)

Seasonally

• Pool monitoring and towel service, through October
• Roundtrip shuttle service to Mahalo Diamond Beach and downtown Cape May, daily through September – To ask about Cozy Season schedule, call 609.898.8100
• Beach Tags
• Beach attendants to set up beach chairs, through September
• Daily Membership to the Mahalo Diamond Beach Private Beach Club, through September
• Valet Services, through September
• *Parking is available on a first come, first serve basis with 33 on-property spaces for our 56 guest rooms. Valet will help additional cars locate street parking.

Pet Policy

At Mahalo Resorts we love pets; however, for the health, safety and comfort of all guests, our Cape May resort is unable to accommodate pets.

Parking

Our beachfront hotel in Cape May offers complimentary, on-site self-parking, maximum of one vehicle per room per night. Additional street parking is available.
*All policies are subject to change.