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Hotel Policies

Advanced Purchase Or Discount Policy

A deposit of 100% of stay plus taxes and fees (USD) is due upon reservation for advanced purchase rate and/or discount rates at our Diamond Beach hotel. Standard cancellation policy applies.

Standard Rate Deposit Policy

A deposit of 50% of your stay plus taxes and fees (USD) is due upon reservation. The remaining balance, plus taxes and fees (USD) will be due upon check-in.*

Holiday Or Event Policy

A deposit of 100% of stay plus taxes and fees (USD) may be due upon reservation for holiday or event weekends. In this case, the reservation is non-refundable.

Cancellation Policy

(As of 11/30/16) Deposits are refundable 31 or more days prior to set arrival date at our Diamond Beach hotel, less a $50 service fee per room. Cancellations 30 or fewer days prior to arrival forfeit 50% of full stay.

Reservation date changes may only be made 31+ days prior to set arrival date. Reservation date changes 30 days or fewer prior to arrival will forfeit 50% of full stay.

No refunds or credits for early check-outs, inclement weather, or unused nights.

Must be age 21 or older to rent a guest room. Misrepresentation of age may result in full forfeiture of deposit upon check-in. Some group rates, holiday or event weekends may require 100% payment at the time of booking, in those instances deposits are non-refundable.

Mahalo Smoking Policy

No Smoking in Rooms, Public Areas of Hotel, or on Balconies – Under the New Jersey Smoke-Free Air Act, any person found smoking at Mahalo will be subject to a minimum fine of $250.00.

No Smoking permitted in pool area.

Resort Fees

A resort fee of 12% of the room rate, + state tax, will be assessed per stay. Some services that the resort fees allow for are:

  • Outdoor Heated Pool with Waterfall & Pool Towel Service
  • Self-Service Beach Chairs
  • Upgraded 2rd floor sundeck & lounge area with ocean views
  • On-site self-parking, some spaces covered
  • Wifi in-room & throughout the property
  • Local Shuttle Service to the Wildwood Boardwalk
  • 24-Hour Front Desk
  • Grab & Go Pantry to purchase breakfast, snacks and drinks in the lobby
  • Maui the Macaw Experience
  • Adult Size Mahalo Bicycles

Pet Policy

At Mahalo we love pets; however, for the health, safety and comfort of all guests, our resorts are unable to accommodate pets in our hotel rooms. Please note: Maui the Macaw, our property "host", lives in the lobby of our hotel. Anyone with a fear of birds or bird allergies should avoid that area. Please call and our team will be happy to bring your keys and registration information to you.


Our Diamond Beach hotel offers first-come, first-serve on-site self-parking. Additional street parking is available.

* All policies are subject to change.